Refund policy

Refund, Return & Store Credit Policy

At Sarushi, every garment is carefully inspected before it is packed and shipped. Your satisfaction is important to us, and we strive to ensure that every order reaches you in perfect condition.

Returns

We accept return requests within 7 days of delivery only if the following conditions are met:

  • The product is unused, unwashed, unworn, and in its original condition.

  • All original tags, labels, and packaging are intact.

  • The return request is raised within 7 days of receiving the order.

  • A complete unboxing video is provided for damaged, defective, missing, or incorrect items.

Returns requested after the return window may not be accepted.

Refund Policy

Sarushi does not provide cash refunds or refunds to the original payment method.

If your return is approved after inspection, you will receive the eligible amount as Sarushi Store Credit, which can be used for future purchases on the Sarushi website.

Store Credit Terms

  • Store Credit will be issued only after the returned product passes our quality inspection.

  • Store Credit is valid for 30 days from the date of issue.

  • Store Credit can be used to purchase any product available on the Sarushi website.

  • Store Credit is non-transferable and cannot be exchanged for cash, bank transfers, or any other payment method.

  • Any unused Store Credit will automatically expire after the 30-day validity period.

Exchange Policy

You may exchange your product for:

  • A different size (subject to availability).

  • Another product of equal or higher value (the price difference, if any, must be paid).

If your preferred size is unavailable, Store Credit will be issued.

Damaged, Defective or Incorrect Products

If you receive:

  • A damaged product,

  • A defective product,

  • An incorrect item, or

  • A product with missing components,

please contact us within 48 hours of delivery along with:

  • Your Order Number.

  • Clear photographs of the product.

  • A complete, uninterrupted unboxing video.

Once verified, we will arrange a replacement or issue Store Credit, as applicable.

Non-Returnable Items

Returns or exchanges will not be accepted for:

  • Products that have been worn, washed, altered, or damaged after delivery.

  • Products without original tags or packaging.

  • Items purchased during clearance, sale, or promotional offers (unless damaged or incorrectly delivered).

  • Minor color variations caused by photography, lighting, or different screen settings.

  • Return requests made after the 7-day return period.

Return Shipping

  • If the return is due to our mistake (wrong, damaged, or defective product), Sarushi will bear the return shipping cost.

  • For customer-initiated returns or exchanges (such as size preference), the customer is responsible for the return shipping charges unless otherwise specified.

Order Cancellation

Orders can be cancelled only before they are dispatched.

Once an order has been shipped, it cannot be cancelled and will fall under this Return & Store Credit Policy.

Quality Inspection

All returned products undergo a quality inspection upon receipt. Sarushi reserves the right to reject any return that does not meet the eligibility criteria mentioned above.

Need Help?

If you have any questions regarding returns, exchanges, or Store Credit, please contact our customer support team through the contact details available on our website.

By placing an order with Sarushi, you acknowledge and agree to this Refund, Return & Store Credit Policy.